Pet Health & Insurance Glossary*

Thank you for being part of PetPartners, we have created the valuable customer tools and resources below for your use.

*Definitions of each term listed below may vary by state. Please reference your policy document.

The A-Z

A - Accident:
All of our policies provide coverage for accidents and injuries that can happen to your pet, anything from being hit by a car to swallowing a 4 1/2 inch turkey skewer (we've seen it!).
B - Breed:
PetPartners accepts all breeds of dogs and cats.
C - Cancer:
We provide coverage for cancer like any other illness, no additional rider is required, no additional coverage to purchase, no additional cost!
D - Deductible:
Your deductible is the portion of a covered loss you pay before we are responsible for reimbursement under the policy. The amount of the deductible depends on which policy you choose.
E - Exams:
Our wellness plans provide benefits toward your pet's annual physical exam, so be sure to have your pet examined on an annual basis to maintain their health and happiness.
F - Flea Control:
Flea control is considered part of the wellness benefits in our two wellness plans.
G - Geriatric:
We welcome all older pets to our Accident Only plan. There is no upper age limit to join. Older pets can have accidents too - or suffer from bite wounds, insect bites, burns and other injuries, no matter how careful you are!
H - Heartworms:
Taking advantage of our wellness plans will allow you to have coverage for annual heartworm testing and 12 months of heartworm prevention, based on your pet's weight.
I - Incident:
An illness or injury may take an extended time to be treated and is not considered preexisting with your policy renewal!
J - Jumping is fun for pets, but can be dangerous:
Even indoor pets are at risk from an unexpected tumble. Pets want exercise and sometimes they'll get it any way they can, even jumping out of your arms can result in a trip to the hospital.
K - Keep a Claim Form Handy:
You never know when you will have to go to the veterinarian. Keep claim forms and your policy number handy. This will save you time in filing your claims.
L - Ligaments:
PetPartners provides truly superior cruciate ligament coverage - and we see many claims for this! There is no specific waiting period for cruciate tears.
M - MRI and CT Scans:
Diagnostic tests and scans performed to determine the cause of an illness or injury are provided for in your benefits for covered conditions.
N - Neutering & Spaying:
PetPartners Wellness add-on covers neutering or spaying procedures.
P - Prevention:
The Wellness add-on provide benefits for a physical exam, fecal exam, heartworm test, heartworm prevention, fleas and tick prevention, annual dental cleaning, vaccinations and even an option for spaying or neutering.
Q - Quick Claims Settlement:
PetPartners aims for a fast turnaround so your claims are processed quickly - generally, claims are processed within 14 days after receiving all necessary information.
R - Renewal:
The great thing about our renewal process is that it's automatic. As long as we have a current form of payment, your coverage will continue without lapse and without worry.
S - Specialists:
Sometimes, you may need to visit a specialist. These visits can be very expensive. Our plans allow for specialist visits and visits to emergency clinics!
T - Teeth:
Your pet's dental health is very important to overall health. Our wellness plans provide benefits for an annual dental cleaning to make sure that your pet's teeth and gums are healthy.
U - Understanding:
Your coverage is very important to you and your pet. We want to make sure you understand all of the benefits of your policy, so please let us answer any questions you have. When you enroll with PetPartners, you have a 30 day 'free look'* period in case you change your mind. We encourage you to use this time to read the full terms and conditions.
V - Veterinarian:
You can use any licensed veterinarian in the US and also in Canada, if traveling there.
X - X-Rays:
Veterinary medicine relies upon x-rays to help diagnose conditions. Our pet insurance covers this diagnostic procedure. We also provide benefits for MRIs, CT Scans and other advanced diagnostic procedures if medically necessary.
Y - Young:
We can start providing coverage for your puppy as early as 8 weeks old and your kitten as early as 10 weeks old. Protect them from the beginning!
Z - Zoonotic:
A funny word that means any illness that originates from an animal that can be transferred to a human, so by protecting your pets, you are protecting yourself and your family.