Filing a Claim is quick and easy
We understand that the last thing you want to deal with when your pet is sick or injured is a complicated claims process. We strive to keep things as streamlined and easy for you as possible!
Download the Claim Form (it’s a good idea to have a few of these on hand – several people keep a couple in their vehicle for any unexpected visits to the vet)
- Pay your veterinarian like you normally would.
- Have your veterinarian complete section 2 of the claim form.
- You complete section 1 of the claim form. (don't forget to sign it!)
- File the claim form and itemized invoice with us by email, mail or fax. (Make a copy of the completed claim form and itemized invoice for your records)
That's it! Most claims processed within 30 days of all information being received.
If you have any questions during the claims process, we’re here to help! Don’t hesitate to contact us.
Direct Reimbursement to you
Flexibility! We want you to be able to choose the best care possible for your pet. We work directly with you, our client. That means that you select the veterinarian, specialist or animal hospital for your pet. Our only requirement is that they are licensed in the United States or Canada. We will directly reimburse you for all covered services.
Easy claim filing
You can file your claims by e-mail, fax or mail. We recommend email filing as the most secure way of getting us your documents. You will receive an immediate confirmation that we've received your email. If you have any difficulty submitting your claim, we encourage you to give us a call or send us an email.
Individual claim evaluation
We base our coverage on your veterinarian's recommendations. Payments are assessed on the reasonable and customary charges in your area for eligible tests/treatment provided. In addition, your plan's deductible and coinsurance will be applied prior to any reimbursements.
All of our licensed claims adjusters have a clinical veterinary background and we are very proud of our professionally qualified claims team! We will get your claims processed quickly and efficiently to the best of our abilities. If any medical records or additional information is needed, we will contact your veterinarian to obtain what is needed. We will do the leg work, and keep you informed along the way. Once we have received all of the information needed for your claim, we will send you a completed Explanation of Benefits that explains how your claim was processed.